There is huge demand for maintenance services in South America

Whenever a machine malfunctions or a process does not run as it should, maintenance customers around the world turn to Kopar. System audits reveal how faults in process equipment can be prevented. 

Maintenance audit in Arauco Chile 2022.

Kopar's Service team is well aware that there is a growing demand for maintenance and consultancy services. For example customers in South America are looking for high-quality services, for which we have the expertise and parts to help them however challenging the situation.

In Chile Kopar has conducted system audits and reviews in pulp mills and smelters whose drag chain conveyors, elevators and pneumatic conveyors were not working properly.

Similar serviced are naturally offered in other locations too, even closer to Finland.

The audits consist of inspecting the equipment as well as interviewing the operators and maintenance engineers. Conclusions are then drawn and a review report with recommended action plans presented to the customer.

Service team in Brazil

Kopar's maintenance expertise has also been needed in Brazil where the customer AkzoNobel at Veracel's pulp mill in Porto Seguro had an issue with a leaking tabletop filter, which had originally been commissioned in 2004.

The process started with an inspection on this process crucial piece of equipment and a maintenance plan based on the inspection.

As this particular device is rare and highly specialised, the customer wanted Kopar there in person to perform the recommended maintenance work. There was no-one capable of fixing the device locally. 

The timescale for repairing the filter was tight, as the plant was only out of action for six days. 

Kopar had shipped the necessary parts from Finland to Brazil in advance, which meant that they were already waiting there when the team arrived. Risks had been minimised by sending more parts than were needed. 

Preparation is the key to successful projects, especially in service and maintenance since often times there are all kinds of surprises inside the device once it is opened.

"We always plan ahead and try to think of all the things that we might need on site. The further we travel from Finland, the more important it is to prepare for all eventualities." comments Kopar's Service Manager Ville Mäntylä. 

However this Brazilian project ran relatively smoothly, and the few little surprises that were encountered were overcome with the customer's help.

Tablefilter being serviced in Brazil by Kopar service team.